Service Agreement

Service Agreement with

The Loft Counselling

Level 1 Suite 6 13-15 Thompson Street Long Jetty NSW

Confidentiality

All personal information shared during counselling sessions is held in the strictest confidence. Your privacy is highly valued and will be protected except in the following circumstances:

• In supervision (a standard ethical requirement), where aspects of your case (without names) may be discussed anonymously.

• If there is a risk of serious harm to yourself or others.

• If there is disclosure of serious criminal activity.

• If records are subpoenaed by a court of law.

Any such actions will be taken with care and only as legally or ethically required.

Cancellations / rescheduling or non-attendance

• We ask that you please reschedule or cancel within a respectable period of time prior to your appointment.

• Deposits are transferable if a booking is rescheduled; however, they are non-refundable in the event of a cancellation or no-show.

• If you arrive late, your session will still finish at the originally scheduled time to ensure fairness to other clients.

Boundaries

To maintain a safe, ethical and effective therapeutic space:

• Sessions will not proceed if you are under the influence of alcohol or illicit substances.

• Counsellor-client contact is to remain within the therapeutic setting.

• Physical contact is not appropriate in this professional relationship, unless permission is given for therapeutic reasons.

• If we happen to encounter each other in public, I may acknowledge you, but our therapeutic relationship and your confidentiality will be maintained.

• Occasionally, between-session tasks may be offered to support your progress.

Conduct outside of sessions

• You may contact me to schedule, cancel, or confirm appointments, or to notify me of late arrival.

• I may not be able to answer your email immediately—but I will return your call as soon as possible.

• Counselling will not be conducted by phone unless previously arranged.

• In case of emergency or crisis, please call 000, Lifeline on 13 11 14, or contact your GP.

Emergencies

In the rare case of an emergency arising during counselling, I will contact 000 or / and the Emergency Contact person you specified herein. I may need to act without your consent if I believe your safety or the safety of others is at risk.

Complaints & referrals

You are always encouraged to share feedback or concerns about your counselling experience. I am committed to resolving issues respectfully and transparently. If you remain dissatisfied, I will assist you in accessing alternative supports or referrals to other professionals.

Ending Sessions

Unless you have a binding contract with another party to attend a certain number of sessions, you can opt out of therapy at any time with no notice. Please remember to cancel any pre-booked sessions.

If fees have been paid upfront, no refunds are given, unless The Loft Counselling has referred you on.

Consent & Agreement

Please read this agreement carefully. By clicking 'send', you acknowledge you understand and agree to the terms outlined above.

Fees and Terms

Services and Fees are as outlined here

Fees and Terms are outlined here